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We walked in with a simple request; a new wheel and tire. The lady is the parts department handled our request immediately, ordered the part and promised to call when it came in and did so. This lady is everything a customer service employee should be and based on that alone, we will definitely come back when we need to purchase another vehicle.
I just recently traveled from upstate New York to Denver, NC for a family celebration. On the way there, my F350 Super Duty 6.7 diesel lost power on the hills of Virginia. I was able make it to the campgorund(towing a fifth wheel trailer) and called the nearest Ford Dealership. Lucky for me, it was Mooresville Ford. This is a Thursday before Memorial Day weekend and I really needed the use of my truck. Brad( in service) got me right in and had it diagnosed within an hour. Luck was again on my side as they had the part in stock. It was repaired and I was on my way within two hours of my arrival. The mechanic that worked on my truck even came out and explained what he did. This is a testament to the service in this dealership by taking care of an out of towner on time of need. Too often, the service departments in dealerships get bad press. This is one dealership I would HIGHLY RECCOMEND!!!!!
I had purchased a 2013 F-150 from Mooresville Ford several years ago (Ron Scott and John Keyes) and the buying experience was as good as could be expected. So, when I decided to look at a new F-150 I went back to Mooresville Ford. I did not go anywhere else as Ron Scott and John Keyes both spent a great deal of time finding me the vehicle that I wanted at a price that no one else could possibly beat. I would like to commend both of them and Mooresville Ford not only for their commitment and professionalism, but with treating their customers in an honest and open manner. If you are looking at purchasing a Ford vehicle I would recommend that you try Mooresville Ford first, I don’t think you’ll have to go anywhere else. Thanks Ron Scott and John Keyes.
I bought a 2014 F150 King Ranch - the best truck ever. Larry Cheek helped me and he was a fantastic customer advocate. I am about to buy another vehicle, I live about 100 miles away, and I am coming back to have Larry Cheek and Mooresville Fords sell me my vehicle.