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Recently had my Wife's Focus at Mooresville Ford for a Door Latch Recall. This morning I stopped there due to a loose door panel. A sudden rush left me standing in a sea of about eight Customers without appointments. The Service Team promptly handled everyone in the order of our arrival. Amanda quickly looked up my Wife's previous visit, asked if I could wait a couple of minutes and asked for the car key. Literally, in less than ten minutes the loose door panel was repaired (at no cost) and I was on my way thanks to Amanda and the Techs at Mooresville Ford!
I have never enjoyed buying new cars in the past but Ron Scott and John Keyes made the purchase of my new 2016 Explorer a very pleasant experience. They understood what I was looking for and offered me a very attractive price that I could accept without any bargaining on my part. They delivered my Explorer in a spotless condition and Ron took time to explain all the varied gadgets before I drove off. I had reason to go back to have two accessories that needed to be dealer installed and Ron made sure the shop took care of these installations in a timely manner while I waited. I also had a problem with DMV issuing a new license plate when I had actually transferred my old plate to my new car. I went back to Mooresville Ford and again John and Ron resolved this issue through Sue in the office in less than 4 hours. DMV made the error and Mooresville Ford efficiently resolved this issue. I would highly recommend this dealership to anyone looking for an enjoyable buying experience.
I bought a 2014 F150 King Ranch - the best truck ever. Larry Cheek helped me and he was a fantastic customer advocate. I am about to buy another vehicle, I live about 100 miles away, and I am coming back to have Larry Cheek and Mooresville Fords sell me my vehicle.
The folks in the Mooresville Ford parts department are very helpful and knowledgable and worked hard to help me find the correct parts for my car. The tire prices are comparable with other shops. All-in-all, a very pleasant business doing business with them! Max