We walked in with a simple request; a new wheel and tire. The lady is the parts department handled our request immediately, ordered the part and promised to call when it came in and did so. This lady is everything a customer service employee should be and based on that alone, we will definitely come back when we need to purchase another vehicle.

I have never enjoyed buying new cars in the past but Ron Scott and John Keyes made the purchase of my new 2016 Explorer a very pleasant experience. They understood what I was looking for and offered me a very attractive price that I could accept without any bargaining on my part. They delivered my Explorer in a spotless condition and Ron took time to explain all the varied gadgets before I drove off. I had reason to go back to have two accessories that needed to be dealer installed and Ron made sure the shop took care of these installations in a timely manner while I waited. I also had a problem with DMV issuing a new license plate when I had actually transferred my old plate to my new car. I went back to Mooresville Ford and again John and Ron resolved this issue through Sue in the office in less than 4 hours. DMV made the error and Mooresville Ford efficiently resolved this issue. I would highly recommend this dealership to anyone looking for an enjoyable buying experience.

Have been looking at new SUV's for nearly a year and test drove one at another dealership. I later reached out to that dealership and submitted a request via Ford's website for an Explorer with select options. Ron Scott contacted me quickly, found the exact car I wanted within 24 hours, and provided a good price upfront. We had a deal worked out well before 2 other dealerships even found the same car. Very happy with the overall experience at Mooresville Ford and especially with Ron. He even hugged after it was all done.

The folks in the Mooresville Ford parts department are very helpful and knowledgable and worked hard to help me find the correct parts for my car. The tire prices are comparable with other shops. All-in-all, a very pleasant business doing business with them! Max